Patient Account Manager-Support

FutureCare Facility
FutureCare Lochearn
Position Type
Regular Full-Time


At FutureCare our Patient Account Managers are dedicated to ensuring all necessary requirements are met so that the facility will be paid for services rendered.  This position is an Accounts Receivable/Patient Accounts position with a variety of duties and responsibilities related to the day-to-day review, input, processing, and coordination of billing and receivable information between the facility and the Corporate Office.


Voted 10 years in a row as “Top Workplaces”, FutureCare stands out as a leader in managing health care delivery across a continuum of care. We offer a Competitive Salary, Excellent Benefits Package, Flex/Advance Pay, Tuition Reimbursement, Career Growth Ladder, Employee Assistance, 401K Plan.


  • Attend morning department head meetings.
  • Attend daily Interdisciplinary Treatment Plan meetings.
  • Send out Medicare Denial Notices as necessary.
  • Access Medicare Common Working File.
  • Input, review, and maintenance of various demographic information into computer, including admission data, insurance verification, and daily cash receipts.
  • Review all admission paperwork, contracts, etc. for appropriate signatures.
  • Maintain daily electronic census.

Eligibility & Collections

  • Ensure timely and accurate completion and submission of all State Medicaid (Maryland, DC & New York) Forms (i.e. 257, 259, and 1728’s) to appropriate agency
  • Coordinate obtaining Doctor’s signatures on required medical documentation
  • Assist with Follow up with families on required paperwork, meetings, and pending items through the Medical Assistance Application process
  • Prepare and issue all private and resource collection letters to residents, families, and responsible parties
  • Prepare timely, accurate and complete collection notes
  • Address, Review and Update all pending issues in the Medicaid Pending Tracking Log on a weekly basis
  • Coordinate problem resolution in conjunction with Corporate Billing Specialist, Regional Patient Account Manager and Administrator for all billing questions presented by residents, families, or responsible parties
  • Address, Review and Update all pending issues in the Private/Resource Tracking Log not less than every two weeks
  • Prepare Patient Account History Balances as needed upon request
  • Prepare for, and present collection status to Regional Patient Account Manager, all open accounts monthly
  • Prepare patient refund requests
  • Be available to residents in accordance with the Resident Trust Fund Policy to distribute funds


  • High school diploma preferred with evidence of college courses or in accounting
  • Experience Microsoft Office Suite (Word, Excel, Outlook)
  • Previous experience supporting financial teams in a long-term healthcare facility a plus
  • Initiative and proactive; willing to take on new and challenging assignments
  • Ability to multi-task and support multiple critical functions in a changing and growing environment
  • Strong observation skills and keen attention to detail, ability to audit work to identify issues and implement processes to prevent errors
  • Excellent critical thinking skills with the ability to solve problems using logic and reasoning
  • Ability to communicate and collaborate with other accounting team members, departments, and management


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