Patient Account Manager-Support

FutureCare Facility
FutureCare Cold Spring
Position Type
Regular Full-Time


At FutureCare, our Patient Account Manager-Support professionals are dedicated to ensuring all necessary requirements are met so that the facility will be paid for services rendered.  This position is "supportive role" to assist the Patient Account Manager with day-to-day processing and coordination of billing and receivable information between the facility and the Corporate Office.


Voted 12 years in a row in The Baltimore Sun as a “Top Workplace” and recognized in US Newsweek’s publication as “Best Nursing Homes”, FutureCare stands out as a leader in managing health care across a continuum of care. We are known for recognizing hard work and dedication and reward our team members for their compassion and care.  We also offer a Competitive Salary, Excellent Benefits Package, Flex/Advance Pay, Tuition Reimbursement, Career Growth Ladder, Employee Assistance Program (EAP), Referral Bonus Program, and a 401K Plan. 


  • Perform verification of medical insurance as needed
  • Input, review, and frequent maintenance of admissions data
  • Conduct daily census reporting
  • Review AR and communicate outstanding balances with residents/RP/POA as required
  • Prepare and issue collection letters, including follow-up calls as needed
  • Maintain resident funds accounts in accordance with the Resident Trust Fund Policy
  • Process and provide funds as requested by resident
  • Maintain resident confidence by keeping resident information confidential


The ideal candidate we seek must posess the following:

  • High school diploma or equivalent required; as well as college courses in accounting strongly preferred
  • 2+ years’ experience with medical billing/payment procession required
  • Must have computer experience (Microsoft Office including Word and Excel)
  • Proven experience in medical collections/Medicaid resources highly preferred
  • Effective communication skills- including written and verbal
  • Excellent organization and time management skills
  • Previous experience in a skilled nursing facility environment is a plus


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